means cassette number. Check the terminal setting from the host. Initialize after Power On/Off 4. Check command that Cash Dispenser is received 2. Realign notes in the cassette 3. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Check CS3 Sensor Cable4. Nanocash only verify connections to sensors. Reboot ATM: 9721122: Recoverable Error: 1. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check notes in Reject Box 2. 2. Insert or re-insert the cassette(s). If this error is consistent, the printer or mainboard may require service. 4. 1. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Check modem in diagnostics or modem test. Try clearing the cash tray of notes or foreign objects. 2. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Clean CS1B. Clean CS2 and CS4A. 1. Check and reseat all belts. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Check if printer head lever is properly close, 1. Reboot ATM. Check wiring and CDU mainboard connections. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Check phone number.). 1. Remove dust in CS1A, CS1B Sensor 5. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. CS13 sensor detects a bill with hole during dispensing. 1. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Recover printers mechanical error 2. Re-program the ATM. Initialize after resetting the power 2. Remove note from the CDU delivery path. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 6. Use a business card or stiff paper to clear jams. 1. 2. Phone line connected to ATM will not support data communication. Check the status of Black mark sensor 2. Check notes dispensed and rejected 2. Read the CDU version to check CDU CST note index2. National ATM Systems is an ATM ISO and full service ATM company. Check telephone line connection. Loose belts can slip off rollers and block sensors. To show that only SS,ES,LRC are contained in the track. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Get the trace file and log files in D:\trace 2. Check wiring connections to the CDU main board. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Low cash warning sensor on dispenser is open. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check Sensor(CS6) Poll3. Contact to technician support team. 1. . Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Check the status of Black mark sensor 2. Surcharge screen should have been displayed, Check the transaction from the host and try again. ), 1. Contact telephone company (Check telephone line connection. Wireless equipment and other store items may not be purchased together. Check condition of exit gate, and the exit gate sensor. 4. 5. Mount the retract box or open the box cover2. Service Center; FAQs This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Check telephone line connection. 2. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Otherwise the printer may require service. Remove note from the CDU delivery path. Clean CS1A. Sensor is located along the delivery path right after where the note exits the 3rd cassette. This may require special software and cannot be done over the phone line. Verify the quality of the cash. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Remove note from the CDU delivery path.2. 1. Check BIN List. If roll is ok, then try the reset button on the printer. Check the shutter motor connection cable. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. 2. To show that the Sensor is damaged or more that one card is inside ICRW. Check the status of Near End sensor and its connector, 1. Check cash dispenser driver (CDM SP) version. 2. Contact to technician support team service provider. Exchange Cash Dispenser B/D, 1. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Initialize after Reset Power 2. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). To show that DSR signal was turned to OFF(communication is cut). 1. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Otherwise the dispenser may require service. CS3B sensor detects note in delivery path before CDU dispenses. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. CSB sensor detects note in delivery path before CDU dispenses. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Use an electrical parts contact cleaner on terminals. 2. Check abnormal clutch. The disable address parameter contains dialing control characters that are not processed by the service provider. Open the vault door. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Check if the CS3 sensor bracket is bended. Check that Dual Master Key is disabled (non Coredata). (Currency, Denomination, etc). Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Read data of Read Double Sensor Command, 1. 977010. Check the status of sensor and its connector, 1. 2. Try different cards. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. The ATM time, as set in the Operator Function Menu, is incorrect. Check if the CIU communications serial cable is connected.3. Loose belts can slip off rollers and block sensors. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Realign notes in the cassette 3. Test Modem. Check CS13 sensor (note jam and dust) 2. 3. Check bill jam or no note in cassette #2. Remove jammed paper between printer head and rollers, 1. Initialize3. 1. 2. Initialize after Power On/Off. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. If consistent, it can be a defective modem. 2. Remove the remaining notes at a sensor in front of the CST. Check dust existing in CS5 Sensor Guide 5. Check modem and modem cable connection 2. To show that read error in Digital Decode Read Command. Check transaction with the processor. 2. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Also check that black and white, 2 wire connector is properly connected at rear of main board. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Check phone number. Replace the Cash Dispenser B/D, 1. Check if the CS3 sensor bracket is bended.4. Remove jammed notes on Cash Dispenser return path2. Check if each sensor is mounted. of dispensed notes that software counts is not matched to it cash dispenser, 1. 2. Remove a jammed note between the tray and Cash Dispenser 2. 9:00 AM 5:00 PM (CST) Check if printer head lever is properly close, 1. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove any notes from path. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Loose belts can slip off rollers and block sensors. It was detected that the feed lever was open before ther receipt printer started to operate. Maintenance services 4. Receipt printer head overheated before printing. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Open the vault and slide the dispenser back to access the exit gate area. Check the abnormal communication cable.3. 3. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. In case the dispensed bills are different from the requested ones. Initialize3. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Replace Mainboard. Check dust in Main Motor Encoder Slit 4. Dispenser may require service. Check notes in Reject Box 2. Is an ATM ISO and full service ATM company have been displayed, check all programming #... Should have been displayed, check the transaction from the upper unit defective.. At rear of main Board is an ATM ISO and full service ATM company all programming is received case... Service ATM company disabled ( non Coredata ) cut ) sheets to required..., 2 cassette Miss Feed error ( Separated rejection ), verify all programming get the trace file and files. 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